Frequently Asked Questions
Where do you ship from?
All orders are shipped from our warehouse in Toronto, Ontario, Canada.
How long does shipping take?
Standard processing time is 1–3 business days. Delivery within Ontario typically takes 1–5 business days, 2–7 business days for the rest of Canada, and 5–10 business days for USA orders. Delivery times may vary based on your location and carrier.
Do you ship internationally?
We ship across Canada and to the USA. USA orders ship at carrier-calculated rates shown at checkout. We do everything we can to avoid customs charges, but on some items duties or import fees may occasionally apply and are the buyer's responsibility. We do not ship to other international destinations at this time.
How much is shipping?
Within Ontario: $9.99 flat rate, FREE on orders over $150. Rest of Canada: $19.99 flat rate, FREE over $200. At checkout you can also choose a carrier-calculated rate (Canada Post / Purolator) instead of the flat rate — it's sometimes cheaper. USA: carrier-calculated rates shown at checkout.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, Shop Pay, and Interac (where available) through Shopify Payments. We do not currently accept PayPal.
Is my payment information secure?
Yes. All payments are processed securely using Shopify Payments with SSL encryption. We do not store your credit card details.
When will I be charged?
You will be charged at the time of checkout once the payment is authorized.
What is your return policy?
You may request a return within 30 days of receiving your item. Every item is guaranteed 100% functional. If an item is defective, damaged, or not as described, we cover return shipping and issue a full refund or replacement. For change-of-mind returns, return shipping is at the customer's cost. Cosmetic wear disclosed in an item's condition grade is not considered a defect. See our Refund & Return Policy for full details.
How do I request a return?
Please contact us at contact@halfpricestore.ca with your order number and reason for return. We'll reply with return instructions within 1 business day.
How are refunds processed?
We typically inspect returns within 3–5 business days of receiving them. Once approved, refunds are issued to your original payment method within 10 business days.
Do you share my personal information?
No. We only use your information to process orders and provide customer support. We do not sell or share your personal data with third parties for marketing purposes. Please see our Privacy Policy for details.
How do I unsubscribe from emails?
You can unsubscribe at any time using the Unsubscribe link at the bottom of any of our marketing emails.
Where can I find your store policies?
You can view our full policies here:
Terms of Service
Privacy Policy
Refund & Return Policy
Shipping Policy
Payment Policy
How can I contact customer support?
Email: contact@halfpricestore.ca
Phone: (437) 837-0084
Hours: Open every day, 11:00 AM – 7:00 PM (ET)